Sleepaero ("we" and "us") is the operator of (https://www.sleepaero.com) 
("Website"). By placing an order through this Website you will be agreeing to 
the terms below. These are provided to ensure both parties are aware of and 
agree upon this arrangement to mutually protect and set expectations on our 
service.

1. General 
Subject to stock availability. We try to maintain accurate stock counts on our 
website but from time-to-time there may be a stock discrepancy and we will not 
be able to fulfill all your items at time of purchase. In this instance, we will 
fulfill the available products to you, and contact you about whether you would 
prefer to await restocking of the backordered item or if you would prefer for us 
to process a refund.

2. Shipping Costs 
We offer FREE Worldwide Shipping.

3. Returns

For Health and Safety reasons, we do not accept returns after the device has been used. 
At Sleepaero we will accept returns as long as the items were received in a damaged condition. 
Once returns are received and accepted, refunds will be processed to store 
credit for a future purchase. We will notify you once this has been completed 
through email. 
(Sleepaero) will refund the value of the goods returned but will NOT refund the 
value of any shipping paid.

4. Delivery Terms 
4.1 Transit Time Domestically 
Sleepaero is shipped from South Korea and It will typically take 7-10 business days (M-F) for orders to be delivered to buyers located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.

4.2 Transit time Internationally 
For international orders, delivery times vary due to customs. Generally, orders shipped internationally are in transit for 7 - 22 days. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

4.3 Dispatch Time 
Orders are usually dispatched within 2 business days of payment of order 
Our warehouse operates on Monday - Friday during standard business hours, except 
on national holidays at which time the warehouse will be closed. In these 
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address 
For change of delivery address requests, we are able to change the address at 
any time before the order has been dispatched.

4.5 P.O. Box Shipping 
Sleepaero will ship to P.O. box addresses using postal services only. We are 
unable to offer couriers services to these locations.

4.6 Military Address Shipping 
We are able to ship to military addresses using USPS.

4.7 Items Out Of Stock 
If an item is out of stock, we will wait for the item to be available before 
dispatching your order. Existing items in the order will be reserved while we 
await this item.

4.8 Delivery Time Exceeded 
If delivery time has exceeded the forecasted time, please contact us so that we 
can conduct an investigation.

5. Tracking Notifications 
Upon dispatch, customers will receive a tracking link from which they will be 
able to follow the progress of their shipment based on the latest updates made 
available by the shipping provider.

6. Parcels Damaged In Transit 
If you find a parcel is damaged in-transit, if possible, please reject the 
parcel from the courier and get in touch with our customer service. If the 
parcel has been delivered without you being present, please contact customer 
service with next steps.

7. Duties & Taxes 
7.1 Sales Tax 
Sales tax has already been applied to the price of the goods as displayed on the 
website

7.2 Import Duties & Taxes 
Import duties and taxes for international shipments will be pre-paid, without 
any additional fees to be paid by customer upon arrival in destination country

8. Cancellations 
If you change your mind before you have received your order, we are able to 
accept cancellations at any time before the order has been dispatched. If an 
order has already been dispatched, please refer to our refund policy.

9. Insurance 
Parcels are insured for loss and damage up to the value as stated by the 
courier.

9.1 Process for parcel damaged in-transit 
We will process a refund or replacement as soon as the courier has completed 
their investigation into the claim.

9.2 Process for parcel lost in-transit 
We will process a refund or replacement as soon as the courier has conducted an 
investigation and deemed the parcel lost.

10. Customer service 
For all customer service enquiries, please email us at contact@sleepaero.com